The Mission of United States of Freight
We are a family-owned and operated freight shipping company that understands that providing exceptional service develops beneficial business to business relationships. We believe our success is not only due to the quality and integrity of our work, but our knowledge and the way we treat our clients.
With you Every Step of the Way
We understand that you need a shipping service which is going to provide for all of your delivery needs. Not only do we provide research and connection to a network of hundreds of carriers to find you the best shipping rates, but we are also dedicated to providing you with updates throughout the entire process. And, we’re always available for customer support via telephone anytime you need us. From start to finish, you can be certain that your shipment is safe, where it’s supposed to be, and in the best of care.
Even When Things Go Wrong
We know that there is always a concern that your items won’t get where they need to go, become damaged, or even lost throughout the shipping process. This is why we only work with affiliated partners who provide the correct licensing and insurance. This way, if anything were to ever go awry, the cost of your lost or damaged items is returned. Whether you need to make a claim or obtain specific licensing for out-of-state shipments, we are here to help in any way to make the shipping process smoother for you.
The Pick-Up and Delivery Process
Get a Quote for Freight Shipping
Ready to get started shipping your cargo? The first step of the process is contacting us for a free estimate. Quotes differ depending on a number of factors including size and weight of load, permits, escort services, and distance (in miles). Fill out the contact form or give us a call today to speak with an experienced representative at 1-888-231-2833.
Sit Back & Relax
Once your shipment is accepted by us, it’s our cue to negotiate with our network of over 3,500 freight carriers to find you a shipping solution within the perimeters of your quoted budget. Once we choose a carrier that accepts the terms of the shipment, they provide us with paperwork which verifies licensing and insurance. All shipments are insured $1 million in liability and $3 million in cargo costs to ensure even the biggest of shipments are protected from lost or damaged goods.
Pick-Up & Delivery
After required and verified paperwork is obtained, the carrier is dispatched to pick up your shipment. During the pickup process, the carrier will offer services necessary to packing including loading crew, crane assistance, or otherwise. As far as scheduling goes, we guarantee that your shipment is picked up within 3 days of placing an order. Often, shipments are even picked up on the same day. Shipping, however, depends on the distance the freight must travel. For domestic shipping inside the U.S., you can expect delivery within 1-5 days.
Part of the agreement we have with carriers who accept to do business with us is to provide pictures of the shipment upon delivery. Once received, we will forward to you so that you: 1.) know that your shipment has been delivered and 2.) know that your shipment has arrived safely, securely, and on schedule to its intended shipping location.
24/7 Customer Support
Upon delivery of your shipment, we will reach out to you a final time to make sure that your experience with United States of Freight met your needs. We believe that exceptional customer care is an essential obligation we have to our clients. So, we offer 24/7 support during the timeframe of your scheduled shipment. This way, we are there to help in any occurrence of your displeasure. At United States of Freight, we are confident that our clients will be happy they have chosen a freight service that meets all of their wants and needs. Don’t believe us? See how people are reviewing our services!